QuestionQ265

Delivery

During a project, the customer requests a requirement that clearly differs from the contract terms. How should the contractor respond?

  • A Proceed with the work only after the contract is amended.
  • B Discuss the value of the change for the project with the customer.
  • C Evaluate effort and impact and ask for steering committee and shareholder approval.
  • D Stick with the contract terms and agree to review the requirement if time allows.
Explanation

Work outside the agreed contract scope should proceed only after the contract has been formally amended to authorize the changed requirement, scope, obligations, and any associated commercial or schedule impacts.

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