QuestionQ225

Delivery

An agile coach is supporting a team that serves clients who submit product requests by phone. During a daily commitment and replanning meeting, a team member says they could not resolve a client request because they did not have enough product knowledge.

What should the agile coach do?

  • A Facilitate a team discussion to identify knowledge gaps and determine the best way to address them.
  • B Ask the line manager to assign the team member with the required technical knowledge.
  • C Meet with the team member's line manager to discuss their development plan.
  • D Provide the team member with training in any lacking areas.
Explanation

An agile coach supports team self-management and continuous improvement by facilitating discussion of the knowledge gap and helping the team decide the most effective way to address it collectively.

Community Discussion

No comments yet. Be the first to start the discussion!