QuestionQ10

Section 2 – Deploy and Configure Self Service and Related Components

An administrator observes numerous tickets reporting that VM provisioning from Self-Service (formerly Calm) requests is failing. While troubleshooting, the administrator finds that no builds complete successfully; they fail at Substrate Create > Provision with the following error:

Question Image

Self-Service appears to be operating normally. What is causing this error?

Explanation

Epsilon is the backend service used for Self-Service provisioning operations. When it is unavailable, builds can fail during the Substrate Create > Provision stage with an internal RPC request-send error even though the Self-Service interface itself remains operational.

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