QuestionQ90

Identify an implementation and adoption strategy for Microsoft’s AI apps and services

Your organization is building an AI-powered customer support agent and must ensure the solution adheres to Microsoft's responsible AI principles.

Which two actions should you take? Select the two best answers, where each correct answer represents part of the overall solution.

Choose two
  • A Retain all customer conversations.
  • B Test the agent to ensure that responses are inclusive and culturally sensitive.
  • C Enable the agent to operate independently.
  • D Ensure that the agent can be used for multiple purposes.
  • E Provide a clear disclaimer that users are interacting with an AI solution.
Explanation

Testing the agent's responses for inclusivity and cultural sensitivity supports the Fairness and Inclusiveness principles, which require that AI systems treat all people fairly and avoid biased, offensive, or exclusionary outputs across different groups and cultures. Providing a clear disclaimer that users are interacting with an AI system supports the Transparency principle, which requires that people understand when they are engaging with an AI system, how it works, and its limitations, so they can make informed choices about using it. In contrast, retaining all conversations indefinitely conflicts with the Privacy and Security principle (data minimization), allowing the agent to act fully autonomously conflicts with Accountability (requiring human oversight), and designing the agent for many unrelated purposes conflicts with best practice guidance to scope AI systems to well-defined use cases so risks can be properly assessed and mitigated.

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