AB-731: AI Transformation Leader

A chatbot built on generative AI (conversational AI) can hold a natural-language dialogue with customers, asking clarifying questions to understand their needs and responding dynamically based on context. This distinguishes it from predictive AI (which forecasts outcomes from historical data), computer vision (which analyzes images or video), and a recommendation engine (which suggests items based on behavioral or purchase data rather than conducting an interactive conversation). Because the requirement is specifically two-way conversational interaction with customers, a chatbot is the component that fulfills it.