AB-731: AI Transformation LeaderDemo

By Microsoft · Question Mode

QuestionQ24

Identify an implementation and adoption strategy for Microsoft’s AI apps and services

Your company sells hiking and camping gear online. You need a generative AI solution that can interact with customers and ask questions about their needs. What should you include in the solution?

  • A a chatbot
  • B predictive AI
  • C computer vision
  • D a recommendation engine
Explanation

A chatbot built on generative AI (conversational AI) can hold a natural-language dialogue with customers, asking clarifying questions to understand their needs and responding dynamically based on context. This distinguishes it from predictive AI (which forecasts outcomes from historical data), computer vision (which analyzes images or video), and a recommendation engine (which suggests items based on behavioral or purchase data rather than conducting an interactive conversation). Because the requirement is specifically two-way conversational interaction with customers, a chatbot is the component that fulfills it.

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