QuestionQ28

Plan and configure agent solutions

A company is creating a Copilot Studio solution that must answer policy questions, retrieve operational metrics from structured data, and perform authenticated updates in backend systems. It has chosen multiple specialized agents instead of one monolithic agent, and custom agents for every action already exist.

To satisfy the business needs, the solution must:

  • Retrieve up-to-date metrics from structured data.
  • Answer policy questions by using curated knowledge.
  • Execute authenticated updates during conversations.

Select the appropriate agent design for each requirement. Each configuration may be used once, more than once, or not at all.

Drag & Drop
The solution must retrieve up to date metrics from structured data.
The solution must answer policy questions using curated data sources.
The solution must execute authenticated updates during conversations.
Explanation

In a multi-agent Copilot Studio design, a data-access agent is purpose-built to query structured data sources and return current, accurate metrics, which satisfies the need to retrieve up-to-date figures. A knowledge-focused agent is built around curated knowledge sources (documents, articles, FAQs) and is the right choice for answering policy questions grounded in that curated content. A tools-first agent is designed around action-oriented tools/connectors that can perform authenticated write operations against backend systems, which is required to execute authenticated updates during a live conversation.

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