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QuestionQ93

ITIL practices

Which two practices make use of workarounds?

  • A Change enablement and continual improvement
  • B Change enablement and problem management
  • C Problem management and incident management
  • D Incident management and continual improvement
Explanation

Incident management can use a workaround to restore normal service quickly when no permanent resolution is immediately available. Problem management documents and manages workarounds and known errors while investigating and resolving the underlying cause.

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