QuestionQ86

The guiding principles

What are the guiding principles?

  • A A set of interconnected activities that help an organization deliver a valuable service
  • B A description of one or more services that help address the needs of a target consumer group
  • C A set of specialized organizational capabilities for enabling value for customers
  • D Recommendations that help an organization when adopting a service management approach
Explanation

Guiding principles are recommendations that help an organization adopt and apply a service management approach consistently.

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