QuestionQ67
ITIL practicesWhich statement correctly describes the purpose of the Monitoring and event management practice?
- A Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
- B Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
- C Systematically observe services and service components, and record and report selected changes of state identified as events
- D Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
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