ITILFND V4Demo

By ITIL · Question Mode

QuestionQ6

Continual improvement

Which statement about the ‘continual improvement model’ is correct?

  • A Organizations should work through the steps of the model in the sequence in which they are presented
  • B The flow of the model helps organizations to link improvements to its goals
  • C The model is applicable to only certain parts of the service value system
  • D Organizations should use an additional model or method to link improvements to customer value
Explanation

The continual improvement model helps organizations align and link improvement initiatives with their organizational goals, beginning with the vision and progressing through assessment, planning, action, evaluation, and sustaining momentum.

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