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By ITIL · Question Mode

QuestionQ352

The guiding principles

What should stay constant within an organization, even when the organization’s objectives change?

  • A Outputs
  • B Guiding principles
  • C Service offerings
  • D Outcomes
Explanation

Guiding principles provide the enduring values and decision-making foundation for an organization. They remain stable even as objectives, services, outputs, and outcomes change.

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