ITILFND V4Demo

By ITIL · Question Mode

QuestionQ34

ITIL practices

A user needs to know how to create a report and therefore contacts the service desk.

Which practice is MOST LIKELY to help resolve this issue?

  • A Incident management
  • B Service level management
  • C Service request management
  • D Change enablement
Explanation

Service request management handles user-initiated requests for information, advice, access, or standard services. Assistance with creating a report is such a request.

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