ITILFND V4Demo

By ITIL · Question Mode

QuestionQ339

Service management concepts

Which statement regarding outcomes is CORRECT?

  • A They are deliverables provided to service consumers
  • B They allow service consumers to achieve a desired result
  • C They provide products to service providers based on outputs
  • D They co-create value for service providers by reducing costs and risks
Explanation

An outcome is a result for a stakeholder that is enabled by one or more outputs. It enables a service consumer to achieve a desired result.

Community Discussion

No comments yet. Be the first to start the discussion!