ITILFND V4Demo

By ITIL · Question Mode

QuestionQ332

ITIL practices

How does the ‘incident management’ practice establish user expectations?

  • A By using collaboration tools to communicate effectively
  • B By agreeing, and communicating target resolution times
  • C By assigning resources to ensure that all incidents are resolved as quickly as possible
  • D By automated matching of incidents to known errors
Explanation

Incident management establishes user expectations by agreeing and communicating target resolution times, so users understand the expected timeframe for restoring normal service.

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