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QuestionQ323

Service management concepts

Which of the following is included in the definition of a customer?

  • A The role that defines the requirements for a service
  • B A means of enabling value co-creation
  • C The role that authorizes budget for service consumption
  • D A set of specialized organizational capabilities for enabling value
Explanation

In ITIL, a customer is a service-consumer role that defines the requirements for a service and takes responsibility for the outcomes of consuming it. The sponsor authorizes the budget for service consumption; a service enables value co-creation; and service management is a set of specialized organizational capabilities. PeopleCert: Service Relationships

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