QuestionQ310

Continual improvement

What is important for a continual improvement register (CIR)?

  • A Improvement ideas are documented, assessed and prioritized
  • B Improvement ideas from many sources are kept in a single CIR
  • C Improvement ideas that are not being actioned immediately are removed from the CIR
  • D Improvement ideas are tested, funded and agreed
Explanation

For a continual improvement register (CIR), what matters is that improvement ideas are captured, documented, assessed, and prioritized so they can be appropriately acted upon. Option B is not required, because ITIL explicitly allows an organization to keep more than one CIR as long as they are handled consistently, so a single register is not essential. Option C is wrong because ideas that are not being actioned immediately should be retained and reprioritized over time, not removed. Option D describes later change/deployment-style activities (tested, funded, agreed) rather than the core purpose of the register.

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