QuestionQ29

ITIL practices

A service will be unavailable for the next two hours because of unplanned maintenance.

Which practice is MOST LIKELY involved in managing this?

  • A Incident management
  • B Problem management
  • C Change enablement
  • D Service request management
Explanation

Change enablement manages changes to services and service components by evaluating risk, authorizing the work, and coordinating its scheduling. Unplanned maintenance that requires a two-hour service outage would normally be handled as an urgent or emergency change.

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