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By ITIL · Question Mode

QuestionQ269

ITIL practices

What is one purpose of the ‘relationship management’ practice?

  • A To systematically observe services and service components
  • B To protect the information needed by the organization to conduct its business
  • C To be the entry point and single point of contact for the service provider with all of its users
  • D To identify, analyze, monitor, and continually improve links with stakeholders
Explanation

Relationship management establishes and nurtures an organization’s links with its stakeholders, including identifying, analyzing, monitoring, and continually improving those relationships.

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