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QuestionQ266

Service management concepts

What is the definition of a warranty?

  • A A means of identifying events that could cause harm or loss
  • B A means of determining whether a service is fit for purpose
  • C A means of identifying a result for a stakeholder
  • D A means of determining whether a service is fit for use
Explanation

Warranty is the assurance that a service is fit for use, including its availability, capacity, continuity, and security as needed by the consumer.

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