ITILFND V4Demo

By ITIL · Question Mode

QuestionQ257

The guiding principles

Personnel in an IT organization are extremely busy, primarily performing tasks that provide little or no value to the organization or its customers.

Which guiding principle recommends eliminating unnecessary work?

  • A Keep it simple and practical
  • B Think and work holistically
  • C Start where you are
  • D Progress iteratively with feedback
Explanation

The ITIL guiding principle Keep it simple and practical emphasizes using only the steps and controls needed to create value, and removing activities that do not contribute value. This prevents unnecessary complexity and wasteful work.

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