ITILFND V4Demo

By ITIL · Question Mode

QuestionQ241

ITIL practices

Identify the missing words in the following sentence:

The ‘incident management’ practice should maintain [?] for logging and managing incidents.

  • A a dedicated team
  • B a formal process
  • C detailed procedures
  • D a value chain activity
Explanation

The incident management practice requires a formal process to ensure incidents are consistently logged, tracked, managed, and resolved.

Community Discussion

No comments yet. Be the first to start the discussion!