ITILFND V4Demo

By ITIL · Question Mode

QuestionQ223

ITIL practices

What is MOST LIKELY to be accomplished by following a detailed procedure?

  • A Assessing a change
  • B Resolving an incident
  • C Managing a service request
  • D Investigating a problem
Explanation

Service request management handles predefined, user-initiated requests through repeatable fulfillment workflows, making it the activity most suited to a detailed procedure.

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