ITILFND V4Demo

By ITIL · Question Mode

QuestionQ218

The guiding principles

Which guiding principle takes customer loyalty into account?

  • A Progress iteratively with feedback
  • B Focus on value
  • C Optimize and automate
  • D Start where you are
Explanation

Customer loyalty is a form of value perceived by customers. The ITIL guiding principle Focus on value directs organizations to understand and create value for customers and other stakeholders.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!