QuestionQ21

ITIL practices

Identify the missing word(s) in this sentence:

The service desk should serve as the entry point and single point of contact for the [?] with all of its users.

  • A Service consumer
  • B Service provider
  • C Customer
  • D Supplier
Explanation

A service desk provides the single point of contact between a service provider and its users, handling communications, incidents, and service requests.

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