ITILFND V4Demo

Question

Which two practices have the MOST interaction with the service desk practice?

A Incident management and service request management
B Service request management and deployment management
C Deployment management and change enablement
D Change enablement and incident management

Explanation

The service desk serves as the primary point of contact for users, logging and communicating incidents and requests. It therefore works most closely with incident management to address service interruptions and with service request management to fulfill predefined user requests.

ITILFND V4Demo

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Notes

Readiness

QuestionQ204

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