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QuestionQ200

ITIL practices

Which practice involves using approaches such as Lean, Agile, and DevOps to facilitate a greater volume of change at a faster rate?

  • A Service desk
  • B Monitoring and event management
  • C Service level management
  • D Continual improvement
Explanation

Continual improvement aligns services and practices with changing business needs through ongoing improvement. Lean, Agile, and DevOps support iterative, rapid change and feedback, making this the applicable ITIL practice.

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