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QuestionQ193

Continual improvement

How do continual improvement registers contribute to creating value?

  • A By making improvements visible
  • B By monitoring achievement against service level targets
  • C By assigning change authorities for change requests
  • D By documenting all improvement ideas in a single place
Explanation

A continual improvement register centrally documents improvement ideas, giving the organization a single, consistent backlog from which ideas can be evaluated, prioritized, and acted on to improve products, services, and practices. Continual improvement aligns services with changing business needs through ongoing improvement.

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