ITILFND V4Demo

By ITIL · Question Mode

QuestionQ191

Continual improvement

Which of the following is an example of a business-related measurement?

  • A The number of passengers checked in
  • B The average time to respond to change requests
  • C The average resolution time for incidents
  • D The number of problems resolved
Explanation

The number of passengers checked in measures a core business activity and outcome. The other measures track the performance of IT service-management practices such as change enablement, incident management, and problem management.

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