ITILFND V4Demo

By ITIL · Question Mode

QuestionQ175

ITIL practices

Which statement concerning problems is correct?

  • A Problems are not related to incidents
  • B Problems must be resolved quickly in order to restore normal business activity
  • C Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis
  • D Problem prioritization involves risk assessment
Explanation

Problem management identifies and manages actual or potential causes of incidents to reduce their likelihood and impact. Its prioritization includes risk assessment so that work is addressed according to potential business impact and exposure.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!