ITILFND V4Demo

By ITIL · Question Mode

QuestionQ168

The guiding principles

Which guiding principle takes customer and user experience into account?

  • A Collaborate and promote visibility
  • B Focus on value
  • C Start where you are
  • D Keep it simple and practical
Explanation

The ITIL guiding principle focus on value requires organizational activities to map to value for stakeholders. Customer and user experience is a key way that service value is perceived and assessed.

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