Which practice is responsible for building and maintaining relationships with stakeholders at both the strategic and tactical levels?
The ITIL 4 Relationship Management practice exists specifically to establish and nurture the links between an organization and its stakeholders at strategic and tactical levels, ensuring stakeholder needs, expectations, and satisfaction are understood and managed appropriately. This differs from Supplier Management, which governs relationships with external suppliers and contracts, and from Service Level Management, which focuses on setting and monitoring agreed service level targets, and from Continual Improvement, which focuses on improving products, services, and practices over time.
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