ITILFND V4Demo

By ITIL · Question Mode

QuestionQ151

ITIL practices

What is the PRIMARY benefit of ‘problem management’?

  • A Restoring normal service as quickly as possible
  • B Reducing the number and impact of incidents
  • C Maximizing the number of successful changes
  • D Managing workarounds and known errors
Explanation

Problem management reduces the number and impact of incidents by identifying their underlying causes, preventing recurrence where possible, and minimizing adverse effects.

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