ITILFND V4Demo

By ITIL · Question Mode

QuestionQ141

ITIL practices

Which practice minimizes the effect on normal service operations by managing resources in response to unplanned reductions in service quality?

  • A Incident management
  • B Change enablement
  • C Service level management
  • D Continual improvement
Explanation

Incident management addresses unplanned service interruptions or reductions in service quality by coordinating response and restoration activities to minimize negative impact and restore normal service operation as quickly as possible.

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