ITILFND V4Demo

By ITIL · Question Mode

QuestionQ133

ITIL practices

Which item will not be handled as a service request?

  • A The degradation of a service
  • B The replacement of a toner cartridge
  • C The provision of a laptop
  • D A complaint about a support team
Explanation

A degradation in a service is an incident because it represents a reduction in service quality. Service requests cover predefined user-initiated needs such as obtaining equipment, replacing consumables, or submitting feedback.

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