ITILFND V4Demo

By ITIL · Question Mode

QuestionQ121

ITIL practices

What can form part of a service request procedure?

  • A The timescale for restoration of service
  • B The method of diagnosing the cause
  • C Authorization in accordance with a security policy
  • D Escalation to the appropriate change authority
Explanation

Service request procedures may require authorization that complies with the organization’s security policy, especially for requests for access or other controlled services. Service request management handles predefined, user-initiated requests for services, information, and access.

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