ITILFND V4Demo

By ITIL · Question Mode

QuestionQ118

ITIL practices

Which practice makes sure that service actions that are a normal part of service delivery are handled effectively?

  • A Incident management
  • B Service level management
  • C Problem management
  • D Service request management
Explanation

Service request management handles predefined, user-initiated service requests—routine service actions that form part of normal service delivery—in an effective and user-friendly manner.

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