ITILFND V4Demo

By ITIL · Question Mode

QuestionQ104

Service management concepts

Which statement about outputs is correct?

  • A They consist of several outcomes
  • B They capture customer demand for services
  • C They contribute to the achievement of outcomes
  • D They describe how the service performs
Explanation

Outputs are tangible or intangible deliverables produced by an activity, and they contribute to achieving outcomes.

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