ITILFND V4Demo

By ITIL · Question Mode

QuestionQ102

ITIL practices

What helps manage an incident when it is unclear which support team should be handling it?

  • A Disaster recovery plans
  • B Swarming
  • C Target resolution times
  • D Self-help
Explanation

Swarming is a collaborative incident-management approach that rapidly involves people with relevant expertise when the appropriate owning support team is uncertain.

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