ITIL 4 Specialist Monitor, Support and FulfilDemo

By ITIL · Question Mode

QuestionQ4

Problem Management

What significantly impairs the effectiveness of problem management?

  • A Recording known errors as a problem status instead of as a separate record type
  • B Creating a single problem that is linked to multiple incident records
  • C Keeping problems open after all related incidents have been closed
  • D Terms and conditions in contracts with third parties
Explanation

Restrictive or inadequate contractual terms with third parties can limit access to supplier support, diagnostic information, and remediation commitments. Those constraints can delay or prevent effective investigation and resolution of underlying causes.

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