ITIL 4 Specialist Monitor, Support and FulfilDemo

By ITIL · Question Mode

QuestionQ19

Monitoring and Event Management

Which particular skill must a service desk manager have when carrying out the activity “defining the objective of monitoring”?

  • A Knowledge of the event logging procedures
  • B Understanding service value for stakeholders
  • C Expertise in monitoring tools
  • D Expertise in automation
Explanation

Monitoring objectives should be based on the service value and outcomes that matter to stakeholders. This understanding determines what needs to be monitored and why; event-logging procedures, monitoring-tool expertise, and automation expertise are implementation-focused skills.

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