ITIL 4 Specialist Monitor, Support and FulfilDemo

By ITIL · Question Mode

QuestionQ12

Service Request Management

Fulfilment of service requests may be constrained by third parties.

Where can users and customers obtain information about these constraints?

  • A Service level agreements
  • B Service request catalogue
  • C Service request model
  • D CMDB
Explanation

A service request catalogue provides users and customers with information about available request offerings and their applicable conditions, including constraints on fulfilment imposed by third parties.

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