ITIL 4 Specialist: Drive Stakeholder ValueDemo

By ITIL · Question Mode

QuestionQ14

Stakeholder Engagement Lifecycle (Explore, Engage, Offer, Agree, Onboard, Co-Create, Realize)

Which of the following is an example of an onboarding activity carried out by the service provider?

  • A Optimizing value streams to maximize value from using the new services
  • B Assigning responsibilities for decommissioning redundant systems
  • C Verifying that users have completed required training
  • D Ensuring that users are provided with time to study tutorials
Explanation

Within ITIL 4's Onboarding and Offboarding practice, the service provider is responsible for confirming that users are ready and qualified to consume the service, which includes verifying that required training has been completed before granting full access or entitlement. This is a provider-side quality control step distinct from consumer-side responsibilities such as allocating staff time for training (a consumer duty), managing decommissioning of the consumer's own redundant systems (an offboarding/consumer governance matter), or the broader ongoing activity of optimizing value streams, which is not a discrete onboarding task performed by the provider.

Community Discussion

No comments yet. Be the first to start the discussion!