QuestionQ15
Create, deliver and support servicesAn internal service provider for a large retail organization is undertaking a major update to the self-checkout terminals used in its supermarkets. The update includes new hardware, software, and integration with a new card payment system.
How should the service provider make sure that the update is tested sufficiently?
- A Delegate to the vendor testing of the terminals and the card payment system
- B Include user experience and perception in the scope of testing and involve multiple teams
- C Limit testing to the pre-agreed technical criteria and use a dedicated team of testers
- D Focus testing solely on user experience and delegate it to operational teams
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