ITIL 4 Practitioner Service Request ManagementDemo

By ITIL · Question Mode

QuestionQ17

Service Request Management

What is the BEST description of the resources that ought to be included in a service request model?

  • A Procedures, information, and responsibilities
  • B Roles and responsibilities, procedures, and information
  • C Procedures, responsibilities, and third-party services
  • D Roles and responsibilities, automation tools, relationships with partners, and procedures
Explanation

A service request model defines a repeatable fulfillment approach for a request type, including the required information, the procedures to follow, and the roles and responsibilities for carrying them out.

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