ITIL 4 Practitioner Service Request ManagementDemo

By ITIL · Question Mode

QuestionQ1

Service Request Management

What is a key output of the service request fulfilment control process?

  • A Updated service request model
  • B Service request queries
  • C User satisfaction surveys
  • D Updated service request procedures and working instructions
Explanation

Service request fulfilment relies on service request models that define the approved steps, responsibilities, and controls for handling requests. Operating the process can identify needed improvements, resulting in an updated service request model.

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