QuestionQ78

Systems Lifecycle Management

The objective of Change Management is to ensure standardized methods and procedures are applied to efficiently handle all changes. Which of the following are Change Management terms? Each correct answer represents part of the solution.

Choose three
  • A Request for Change
  • B Service Request Management
  • C Change
  • D Forward Schedule of Changes
Explanation

A Request for Change, a change, and the Forward Schedule of Changes are core Change Management terms: an RFC records a proposed change, the change is the controlled modification, and the FSC communicates scheduled changes. Service Request Management is a distinct practice for handling predefined, user-initiated service requests. ITIL 4 Practitioner: Change Enablement ITIL 4 Practitioner: Service Request Management

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