QuestionQ141

VerifiedSystems Lifecycle Management

Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) IT Service Management (ITSM) process. For which of the following is Configuration Management used?

  1. To account for all IT assets
  2. To supply accurate information in support of other ITIL disciplines
  3. To provide a solid base only for Incident and Problem Management
  4. To verify configuration records and correct any exceptions
Explanation

Configuration Management maintains accurate information about IT assets and configuration items, supports a range of ITIL processes with dependable configuration data, and verifies records to identify and correct discrepancies. Its scope is not limited solely to Incident and Problem Management.

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