QuestionQ93

VerifiedLegal, Risk and Compliance

Beyond any audit results the provider provides to the customer, what other mechanism can the customer use to ensure trust in the provider’s performance and duties?

Explanation

A contract establishes enforceable provider obligations, service-level commitments, responsibilities, and remedies if required performance is not met. It is the customer’s primary mechanism for holding a provider accountable beyond relying on shared audit results.

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