QuestionQ375

Cloud Security Operations

Which ITIL component focuses on anticipating predictable problems and ensuring that configurations and operations are established to prevent those problems from occurring at all?

  • A Availability management
  • B Continuity management
  • C Configuration management
  • D Problem management
Explanation

Problem management reduces the likelihood and impact of incidents by identifying actual and potential causes, addressing root causes, and managing known errors and workarounds. Its proactive activity is intended to prevent predictable incidents from occurring.

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