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QuestionQ293

Legal, Risk and Compliance

While a contract sets out the overall priorities and requirements for a business relationship, which artifact specifies particular compliance requirements, metrics, and response times?

  • A Service level agreement
  • B Service level contract
  • C Service compliance contract
  • D Service level amendment
Explanation

A service level agreement defines measurable service commitments, such as compliance obligations, performance metrics, and response-time targets.

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